Privacy Policy

Last updated: 29 June 2026

This Privacy Policy explains how OwnersBest (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you contact us through our Facebook Page and Facebook Messenger (the “Messenger service”). It applies specifically to conversations you have with us on Messenger; our website and other services may have their own notices.

1. Who we are

OwnersBest is the operating name of Property F Ltd, a property company based in Malta. For the purposes of the EU General Data Protection Regulation (GDPR) and the Maltese Data Protection Act, Property F Ltd (trading as OwnersBest) is the data controller of the personal information described in this policy. You can reach us using the details in the Contact section.

2. Information we collect

When you message our Facebook Page, we may collect:

• Your Facebook profile basics — the name and profile picture shown on your Facebook account, and a Page-Scoped ID that Facebook gives us so we can recognise your conversation. We do not receive your Facebook password or your friend list.
• The content of your messages — the text, images, voice notes and other files you send us, and the replies we send you.
• Contact details you choose to share — for example a phone number or email address you give us so a consultant can follow up.
• Property requirements you describe — such as the area, budget, property type and timeline you're interested in.

We only collect what you send us. We do not buy your data from third parties for this service.

3. How we use your information

We use your information to:

• reply to your message and answer your questions;
• understand what kind of property you're looking for and match you with suitable listings;
• create a record of your enquiry so an OwnersBest property consultant can help you and follow up (including arranging viewings);
• keep a history of our conversation so we don't ask you the same things twice; and
• improve how we respond to enquiries and meet our legal and record-keeping obligations.

We do not sell your personal information, and we do not use your Messenger conversations to send you unrelated marketing.

4. Automated assistant & AI

To reply quickly, your messages may first be handled by an automated assistant. The assistant can answer common questions and note your requirements, and a human consultant remains responsible for your enquiry. To do this, the text of your messages may be processed by a trusted artificial-intelligence service provider on our behalf, solely to understand your message and help draft a useful response. This processing is limited to your conversation and is not used to build advertising profiles of you.

5. Legal basis for processing

Under the GDPR we rely on the following legal bases:

• Your request / steps towards a contract — when you message us asking about a property, we process your information to respond and provide the service you asked for.
• Legitimate interests — to run our agency efficiently, keep records of enquiries, and improve our service, in a way that does not override your rights.
• Consent — where you voluntarily share extra details (such as your phone number) so we can contact you. You can withdraw consent at any time.

6. Who we share your information with

We share your information only as needed to provide the service:

• OwnersBest staff and property consultants who handle your enquiry.
• Meta Platforms, Inc. — Facebook and Messenger are operated by Meta, which processes your messages as the platform provider. Meta's own handling of your data is governed by Meta's Privacy Policy.
• Service providers acting on our behalf — including our hosting provider and the AI provider described above, who process data under contract and only on our instructions.
• Authorities or advisors — where we are required to by law, or to establish or defend legal claims.

We never sell or rent your personal information.

7. International transfers

Some of our service providers (for example Meta and our AI provider) may process data outside the European Economic Area, including in the United States. Where that happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an applicable adequacy decision to protect your information.

8. How long we keep your information

We keep your conversation and enquiry details for as long as we need them to help you and to keep proper business records. When an enquiry is closed and no longer needed, the message content associated with it is deleted from our active systems. You can ask us to delete your information sooner at any time — see below.

9. Your rights

Subject to applicable law, you have the right to:

• access the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete your information (“right to be forgotten”);
• restrict or object to certain processing;
• receive a copy of your information in a portable format; and
• withdraw any consent you have given.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta (idpc.org.mt).

10. Deleting your data

You can ask us to delete the information we hold from your Messenger conversation at any time. Full instructions are on our Data Deletion page.

11. Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse, including access controls and encrypted connections. No system is completely secure, but we work to keep your information safe.

12. Children

Our Messenger service is intended for adults interested in property. It is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has contacted us, please let us know so we can remove the information.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be made clear on this page.

14. Contact us

If you have any questions about this policy or your personal information, contact us:

• Property F Ltd (operating as OwnersBest)
• 194/196 Cosmopolitan Apartments, Old Railway Street, Balzan BZN 1614, Malta
• Malta VAT Reg. No: 15897615
• Email: info@ownersbest.com.mt
• Phone: +356 21 49 22 99
• Website: ownersbest.com.mt